Shipping & Refund Policy

Processing & Shipping
All orders are processed within 4–7 business days. Once your order has been processed, it will be shipped immediately, and you will receive a confirmation email, followed by a tracking number to monitor your delivery.

Please note: Processing time is separate from shipping time. Shipping duration is typically 5–9 business days, depending on your location and courier service.

We kindly ask for your patience during busy periods or unforeseen delays, and we're always here to help if you need updates on your order.

Refunds & Returns
Due to the nature of our products and for hygiene reasons, we do not offer refunds or exchanges once your order has been shipped and delivered. Please ensure that all order details, including product type, length, and quantity, are correct before completing your purchase.

If you receive a product that is faulty or incorrect, please contact us at [insert customer service email] within 48 hours of receiving your order, and we’ll do our best to resolve the issue promptly.